SUPPORT
HOW CAN WE HELP?
The common questions are below. If you can't find your answer, write to us; we reply within two working days.
COMMON QUESTIONS
I forgot my password. What do I do?
Tap “Forgot password” on the sign-in screen in the app, or enter your email on the password reset page. A link valid for 60 minutes arrives.
Where is my QR code for the fair entrance?
The QR pass for the fair you registered for is on the QR tab in the middle of the app. It opens without internet too; show the screen at the entrance.
When does my seminar certificate arrive?
Within a few hours after the seminar ends, by email and in the app under Profile › My certificates. If your name is wrong, ask for a correction from the certificate’s page.
How do a2 Fairs Club points work?
Creating an account, completing your profile, coming to a fair and attending seminars and events earn points. Turn them into rewards in the app’s Club; the points belong to your account.
How do I delete my account?
In the app, tap Profile › Settings › Delete account. If you can't get into the app, ask on the account deletion page.
WRITE TO US
Tell us the problem, your email address and your phone model, and we can help faster.
APP VERSION
The current build is 10 on iOS and 10 on Android. It shows in brackets at the bottom of Profile › Settings in the app; if yours is older, update it from the store.
THE A2 FAIRS APP
Your fair registrations, QR pass and matched schools are in the app.
